Policies

Guaranteed Reservations:
To reserve a room, there must be at least 1 guest 21 years or older present in the room. To guarantee a reservation a valid credit card is required at time of booking. A valid photo ID is required both for the check-in process, as well as being a necessity to process a credit card.

Check-In/Check-Out:
The hotel’s check-in time is 4:00 pm. A request for an early check-in will be accommodated based on availability. If we cannot accommodate the request, luggage storage will be offered. The hotel’s check-out time is 11:00 am. An extended check-out to 12:00pm will be an additional $50.00 per room. An extended check-out past 12:00pm will result in a half day charge based on the daily rate.

Room Occupancy:
Room Occupancy is based on the style of the room. King rooms are based on double occupancy with a max of three guest permitted in the room. Two-queen rooms are based on double occupancy with a max of four guest permitted in the room. All rooms are subject to New York State Sales and Occupancy Tax in addition to our $10 per day Destination Fee.

Guest Packages:
We charge a handling fee of $3.00 for each package received by the hotel. If a package is delivered during your stay, please include the guest name and reservation number. Please call us at 716-754-9070 to receive your reservation number and confirm the guest name is added to your reservation. Upon arrival, please call Ext. 715 to verify your package has arrived and make arrangements for delivery.

*Due to space limitations, we do not accept packages more than one week prior to arrival.

Smoking & Damages:
The Niagara Crossing Hotel & Spa is a smoke-free facility. Smoking is prohibited in all areas of the hotel and spa, including guest rooms. Guests will be subject to a $250.00 service fee if additional cleaning of their guest room is required due to smoking. Guests are responsible for any damages, whether intentional or unintentional, during their stay, and will be subject to appropriate service and repair fees as determined by the hotel.

Cancellations:
Reservations can be cancelled up until 11:59 pm one day before the date of arrival, by contacting our reservation desk at 716-754-9070. Reservations that are not cancelled one day before arrival by 11:59 pm will be charged a one-night stay plus tax. Reservations that are prepaid must follow the cancellation policy outlined on the designated booking site. Non-refundable bookings are entirely non-refundable when they are cancelled.

Dog-friendly Accommodations

The Niagara Crossing Hotel & Spa is dog-friendly. We look forward to providing a memorable stay for you and your dog. There is a non-refundable ‘Pet Fee’ of $25.00 per day, per dog, up to 3 days, for a maximum of $75 per dog, per stay. Anything exceeding 3 days will not be subject to an additional daily pet fee. For any guest staying 7 days or more, there will be a nonrefundable $150 deep cleaning fee applied at the end of the stay. To ensure the comfort and enjoyment of our guests, the following policies as outlined in the ‘Pet Acceptance Agreement” apply to your pet’s stay, which must be signed upon check-in. Also upon check-in, your credit card will be authorized an additional $150.00 for pet incidentals.

*Cats and other animals are not accepted at the Niagara Crossing Hotel and Spa.

Please download the registration form for complete details.

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